FAQ

How can you schedule a pick-up from your home or office?

If you are in a rush of getting rid of the unwanted stuff, an SMS or an email is all we need. In the message you send us, please mention the preferred time and date of the pick-up along with your address and the list of items you want us to pick. If you can provide photos of the items, that would be quite helpful.

How much notice do you need?

The earlier you submit the notice, the better it would be. We often accommodate last-minute requests, but an earlier notice would still be more preferred. Be sure to send us an email or SMS if it is a last-minute request. 60 minutes is usually enough time for us to reach the destination. During Ramadan, a 2-4 hours’ notice would be convenient.

How much do your services cost?

Our service is entirely free.

Do you dismantle beds, TV cabinets, wardrobes?

Yes, we do that.

What happens to my ‘junk’?

All the items we take from your homes or offices are taken to our sorting facility in Dubai. There, the items are repaired and sorted out. Next, we try selling, giving, or recycling the items mainly within the low-income community.

If I don’t want your team to come to me and want to drop off stuff to you, is this possible?

Yes. Either you can send it to our Dubai facilities or call us and tell us. We have trucks all over the place and can easily tell you. You can give the items to our team.

Will your crew bring boxes or bags?

Yes, our crew will bring tools, tape, bags, and plastic rolls. However, we don’t bring boxes so pack the fragile items beforehand to save time.

When is the best time to schedule a collection?

We have 3 time slots, 9:30am – 2:00pm, 2:00pm-5:00pm, and 5:00pm-8:00pm. Earlier in the day is better, because, after 5, some security guards don’t allow us to collect, or our trucks get full

Do I have to call to make an appointment?

Yes, our crew will bring tools, tape, bags, and plastic rolls. However, we don’t bring boxes so pack the fragile items beforehand to save time.

How can I help?

You can help grow our business by sharing our details on Facebook groups, Twitter, portals, etc.

When can I schedule a pick-up?

Take My Junk call center operates from 9am to 9pm daily.

For high rise locations like Marina, DIFC, Business Bay kindly book a pick up during the day between 10 am – 6 pm.

Do I have to be present at home when your team arrives for the pick-up?

It is preferred that you are at home, but if it is not possible, make sure to notify security and fill the required forms which allow us to remove the items. If you leave the door open and there is no one present, mark the items which are to be taken. This way we won’t take anything that we aren’t supposed to. If we take anything by mistake, you will have to come to Dubai to get it back.

What can I do to make the collection fast and smooth and prepare before the teams come?

1. f items need dismantling, and you wish to dismantle, take a before and after picture of the furniture and show it to our guys.

2. Have the small items near the door and in a bag

3. Tell your friends in the building or community that we are coming. They might have junk too!

4. Post on community social media portals that takemyjunk is coming on this date. If you have junk, please contact them

Before availing our services, you should know a few things:

Due to safety reasons, we don’t remove bulky furniture from staircases of older apartment buildings (ie Karama, Naif Dubai). Only if an elevator is available we will remove. We would usually charge AED 100 for removal.
If a pass is required, please try to have the pass ready

How can I get some items back if I accidentally send it with your team?

If this happens, request you to contact us immediately and we will be able to track it down within 4 to 7 and have it returned.

Do you take Curtains and Undo Railings?

Yes, we do!

FAQ